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RETURNS & REFUNDS POLICY

Returns & Refund Policy

1.1 MYLIVINGSELECTED will accept returns or refunds of Goods on the following cases:
1.1.1 The item is defective. An item is considered defective if:
1.1.1.1 It is unfit for its intended use.
1.1.1.2 It is a consumable, but not safe to be consumed.
1.1.1.3 It has a defective design or function, either due to manufacturing or assembly.
1.1.1.4 It is potentially hazardous or harmful in its intended use.
1.1.1.5 It is damaged.
1.1.1.6 It is wrongly delivered.

1.2 There are three types of Goods returns:
1.2.1 For delivery failures
1.2.2 Unopened returns – For items in whose categories MYLIVINGSELECTED offers a return policy and for items with visible damages
1.2.3 Opened returns – for defective, void and expired, damages and for categories where MYLIVINGSELECTED offers an opened returns policy

1.3 The return or refund should be within period of time on the following cases:
1.3.1 Perishable goods (e.g. fruits, vegetables) – Hand back to the driver at the time of delivery
1.3.2 Non-perishable goods (e.g. kitchen, laundry products) – Hand back to the driver at the time of delivery or within 48 hours.

1.4 Due to the reason of refund condition the refund has to be made within 7 days or the next bill with MylivingSelected.

1.5 Shipping costs will be borne by the MYLIVINGSELECTED should the reason of the return be in the case of faulty, damaged, or incorrect goods.

1.6 For damaged goods that are not easily identifiable (eg. Damaged content is only detected upon opening of packaging), please do notify us at support@living.my within 7 days from the delivery date. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.

1.7 MYLIVINGSELECTED agrees to release, defend, protect, indemnify and hold customer harmless from and against any costs, expenses, fines, penalties, losses, damages, and liabilities arising from any above mentioned situations.

1.8 Notwithstanding the above, items that belong to the following categories are not eligible for return/refund:

1.8.1 Electrical items and electronics – unless unopened and the seal is intact.
1.8.2 Lingerie, undergarments, or any kind of intimate apparel
1.8.3 Swimwear and swimsuits
1.8.4 Cosmetics and beauty products
1.8.5 Perfumes and cosmetic fragrances
1.8.6 Customized or personalized items
1.8.7 Pharmaceuticals
1.8.8 Perishable foods

2.GENERAL

2.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.

2.2 No waiver by MylivingSelected of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

2.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

2.4 No person who is not a party to this Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right under the Contracts (Rights of Third Parties) Act to enforce any terms of this Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Condition 3.2.

2.5 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the non-exclusive jurisdiction of the Courts in Malaysia.

2.6 MylivingSelected shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information by means of injunctive or other equitable relief.

2.7 MylivingSelected reserves their right to these terms and conditions of sale at any time.

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